JanamJyot sells prepaid credits and a one-time ₹1 three-day access pass. Both are
digital products delivered to your account instantly after a successful payment. There is no
physical shipment and nothing is posted to you.
Cancellation
Every purchase is one-time. Nothing auto-renews, no card or mandate is stored for future
debits, and no subscription is created — so there is nothing to cancel. The ₹1 three-day pass
simply ends on its own after three days.
Refunds
We want you to feel safe trying a new app, so the rules are simple and in your favour:
A reading that fails is never charged. Credits are only taken once an answer or report
has actually been delivered. If something fails for a technical reason, nothing is deducted — you
do not have to ask.
Paid, but the credits did not arrive? The app checks this itself: it confirms the payment
with Razorpay and adds what you bought. If it still has not arrived after a few minutes, write to us
and we will restore it or refund it in full, the same day.
Duplicate or accidental payment: full refund. Charged twice, or paid by mistake? Tell us
and we return it.
Unused credits: full refund within 7 days. If you have not spent any credits from a
purchase, email us within 7 days of that payment and we will refund it in full.
Not happy with an answer? Astrology is interpretation, so we do not refund a reading only
because you disagree with it. But tell us — for a first complaint we will re-credit that question
or reading so you can ask again.
If JanamJyot itself fails you — a serious malfunction, or a paid service we did not
deliver — you get your money back.
Credits already spent are generally non-refundable, except where required by law or where
JanamJyot fails to deliver the service you paid for.
Suspected fraud or abuse — for example repeated refund requests after heavy use — is
reviewed individually before any refund is made.
Credits never expire. Unspent credits stay in your account — they do not lapse, so there
is no rush and nothing is lost by waiting.
How to request a refund
Email vk1234888i@gmail.com from the email address on your
account, with the date and amount of the payment (shown in the app under More → My Plan &
Credits → Your purchases) and a one-line reason.
We reply within 2 business days.
Approved refunds are sent back to the original payment method and normally reach you in
5–7 business days, depending on your bank or UPI provider. We do not charge any processing
fee on a refund.
Disputes
Every credit movement — purchase, spend and refund — is recorded in your account history, so we can
always show you exactly what was bought, what it was spent on, and when. If something still looks wrong,
write to us before raising a bank dispute and we will sort it out.