Refund & Cancellation Policy

Last updated: 4 September 2026

JanamJyot sells prepaid credits and a one-time ₹1 three-day access pass. Both are digital products delivered to your account instantly after a successful payment. There is no physical shipment and nothing is posted to you.

Refunds

We want you to feel safe trying a new app, so the rules are simple and in your favour:

• A reading that fails is never charged. If a report or an answer fails for a technical reason, the credits are returned to your balance automatically — you do not have to ask.
• Unused credits: full refund within 7 days. If you have not spent any credits from a purchase, email us within 7 days of that payment and we will refund it in full.
• Duplicate or accidental payment: full refund. Charged twice, or paid by mistake? Tell us and we return it.
• Credits already spent are not refundable. Once a reading or report has been generated and delivered to you, that portion has been used and cannot be refunded.
• Credits never expire. Unspent credits stay in your account — they do not lapse, so there is no rush and nothing is lost by waiting.

Disputes

Every credit movement — purchase, spend and refund — is recorded in your account history, so we can always show you exactly what was bought, what it was spent on, and when. If something still looks wrong, write to us before raising a bank dispute and we will sort it out.